nulstar Terms & Conditions

1 Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

• "nulstar," "we," "us," or "our" refers to the operator of the nulstar platform, a PAGCOR-licensed online gaming operator.
• "Platform" refers to the nulstar website accessible at nulstar.net, including all games, services, tools, content, and account features available therein.
• "Player," "you," or "your" refers to any individual who accesses, registers for, or uses the nulstar Platform.
• "Account" refers to the registered player account created on the nulstar Platform through which a Player accesses games and services.
• "Real Money Gaming" refers to any wagering activity conducted using actual Philippine Peso funds deposited into a Player's nulstar Account.
• "Bonus" refers to any promotional credit, free bet, cashback, or other incentive offered by nulstar to eligible Players, subject to specific terms.
• "KYC" refers to Know Your Customer identity verification procedures required by PAGCOR and applicable Philippine anti-money laundering regulations.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the government body that licenses and regulates online gaming operations in the Philippines.
• "PHP" or "₱" refers to Philippine Peso, the currency in which all nulstar Account balances are denominated.

2 Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you and nulstar. By accessing the nulstar Platform, creating an Account, making a deposit, or placing a wager, you confirm that you:

• Have read and understood these Terms & Conditions in full;
• Are at least 21 years of age;
• Are physically located in the Philippines or in a jurisdiction where accessing online gaming services is lawful;
• Are not acting on behalf of any third party in using the nulstar Platform;
• Have not previously been excluded from nulstar or any other PAGCOR-licensed gaming platform;
• Agree to comply with all applicable Philippine laws and PAGCOR regulations pertaining to online gaming.

These Terms & Conditions should be read alongside the nulstar Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and nulstar.

3 Eligibility and Registration

3.1 Age Requirement

Participation in real-money gaming on nulstar is strictly limited to individuals who are 21 years of age or older. This requirement is mandated by PAGCOR and the relevant Philippine statutes governing gaming activities. nulstar employs age verification procedures during registration and reserves the right to request documentary proof of age at any time.

3.2 Registration Requirements

To register an Account on nulstar, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address in the Philippines, valid email address, and mobile number. You agree to update your Account information promptly if any details change.

3.3 One Account Policy

Each individual may maintain only one active nulstar Account. Registration of multiple accounts by the same individual is strictly prohibited and constitutes a material breach of these Terms. nulstar reserves the right to close all duplicate accounts and withhold any associated balances pending investigation.

3.4 Prohibited Persons

The following individuals are not permitted to register or maintain an Account on nulstar:

• Individuals under 21 years of age;
• Employees, contractors, or agents of nulstar or any of its affiliated entities, and their immediate family members;
• Individuals who are subject to a self-exclusion order with nulstar or any PAGCOR-licensed operator;
• Individuals acting as nominees or proxies for another person;
• Individuals located in jurisdictions where online gaming is prohibited by law.

4 Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your nulstar Account login credentials, including your username and password. You must not share your Account credentials with any other person. nulstar will not be liable for any losses resulting from unauthorized Account access caused by your failure to adequately protect your login information.

4.2 Account Verification (KYC)

In compliance with PAGCOR requirements and Philippine Anti-Money Laundering Act (AMLA) obligations, nulstar conducts identity verification for all Accounts. You may be required to submit one or more of the following documents: a valid Philippine government-issued photo ID, a recent utility bill or bank statement showing your residential address, and documentation demonstrating your source of funds where transaction volumes warrant such a request.

4.3 Inactive Accounts

An Account that has not recorded any login activity for a period of twelve (12) consecutive months is considered inactive. nulstar reserves the right to apply a monthly administrative fee of ₱100 to inactive accounts after providing written notice to the registered email address. Accounts with a zero balance after the applicable notice period has elapsed may be closed.

4.4 Account Closure

You may request closure of your nulstar Account at any time by contacting customer support. Prior to closure, any remaining balance will be returned to you via your registered payment method, subject to completion of any outstanding KYC requirements and provided no investigation is pending on the Account.

5 Deposits and Withdrawals

5.1 Accepted Payment Methods

nulstar currently supports the following deposit and withdrawal methods for Philippine-based players: GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven over-the-counter payment. All transactions are denominated in Philippine Peso (PHP). nulstar does not accept deposits from third-party accounts; funds must originate from a payment method registered in your own name.

5.2 Deposit Processing

Deposits made via GCash and PayMaya are typically credited to your nulstar Account within minutes of confirmation. Bank transfers via BPI, BDO, and Metrobank may take one (1) to three (3) business days to reflect, depending on the processing times of the respective financial institution. 7-Eleven over-the-counter deposits are credited upon confirmation of payment receipt.

5.3 Withdrawal Processing

Withdrawal requests are processed within one (1) to five (5) business days, subject to completion of identity verification and any applicable bonus wagering requirements. nulstar reserves the right to request additional documentation before processing any withdrawal. Withdrawals will be returned to the same payment method used for the corresponding deposit wherever technically possible.

5.4 Transaction Limits

Minimum and maximum deposit and withdrawal limits apply and are displayed within your Account dashboard. nulstar reserves the right to adjust these limits at any time, with notice provided to affected Players where practicable. Higher transaction limits may be made available to verified Players who have completed all KYC requirements.

6 Bonuses and Promotions

6.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional credits offered by nulstar are subject to the specific terms and conditions published alongside each promotion. In the event of any conflict between the general bonus terms in this section and the specific terms of an individual promotion, the specific promotion terms shall prevail.

6.2 Wagering Requirements

Bonus funds credited to your Account are subject to wagering requirements before they may be withdrawn as cash. The applicable wagering multiplier for each bonus is stated in the individual promotion terms. Only wagers on eligible games count toward the satisfaction of wagering requirements; contributions from restricted games may be excluded or weighted at a reduced rate.

6.3 Bonus Abuse

nulstar reserves the right to cancel any bonus and withhold related winnings if there is evidence that a Player has engaged in bonus abuse, including but not limited to: registration of multiple accounts to claim a welcome bonus more than once; use of low-risk betting strategies designed to circumvent wagering requirements; collusion with other Players; or any other conduct intended to exploit promotional offers in a manner inconsistent with genuine play.

6.4 Bonus Expiry

Bonus funds that are not wagered within the time period specified in the relevant promotion terms will expire and be removed from your Account balance automatically. nulstar is not obligated to notify you in advance of a bonus expiry unless otherwise stated in the promotion terms.

7 Gameplay and Betting Rules

7.1 Game Fairness

All casino games available on the nulstar Platform operate using certified Random Number Generation (RNG) technology or, in the case of live dealer games, physical dealing and spinning conducted by trained human dealers under camera supervision. Game outcomes are not predetermined or manipulated by nulstar. Published Return to Player (RTP) percentages are accurate and verified through independent testing.

7.2 Minimum and Maximum Bets

Each game on the nulstar Platform has defined minimum and maximum bet limits, which are displayed within the game interface. These limits may vary between games and may be subject to adjustment. Players are responsible for ensuring they are aware of the applicable betting limits before placing any wager.

7.3 Malfunctions and Technical Errors

In the event of a technical malfunction, game error, or system fault that affects the outcome of a wager, nulstar reserves the right to void the affected bet and return the wagered amount to the Player's Account. nulstar is not liable for any losses incurred as a result of a verified technical malfunction. Malfunction voids all pays and plays.

7.4 Sports Betting

Sports betting on nulstar covers domestic and international markets including the PBA, NBA, UFC, international football leagues, boxing, and sabong. All sports bets are subject to the nulstar Sports Betting Rules, which govern settlement procedures, void bet conditions, in-play betting rules, and dispute resolution. Odds are subject to change prior to bet confirmation.

8 Prohibited Conduct

The following conduct is strictly prohibited on the nulstar Platform. Violation of any of the following may result in immediate Account suspension, permanent closure, and forfeiture of Account balances:

• Using automated software, bots, scripts, or artificial intelligence to interact with games or the platform in place of genuine human play;
• Engaging in collusion with other Players to gain an unfair advantage in any game;
• Exploiting software bugs, errors, or vulnerabilities in any game or the platform;
• Attempting to launder money or use nulstar for any activity connected to financial crime;
• Providing false, inaccurate, or misleading information during registration or KYC verification;
• Accessing the platform using VPN, proxy, or other tools to disguise your true location if doing so is intended to circumvent geographic restrictions;
• Creating or operating accounts on behalf of third parties;
• Engaging in any conduct that nulstar reasonably determines constitutes harassment, abuse, or threatening behavior directed at nulstar staff or other Players.

9 Responsible Gaming

nulstar is committed to promoting responsible gaming and minimizing the risk of gambling-related harm. In compliance with PAGCOR responsible gaming requirements, nulstar provides the following tools to all registered Players:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from your Account settings;
• Loss Limits: Restrict the amount you can lose within a defined time period;
• Session Time Reminders: Receive notifications after a defined period of continuous play;
• Cooling-Off Periods: Temporarily suspend access to your Account for a defined period;
• Self-Exclusion: Permanently or indefinitely exclude yourself from the nulstar Platform.

Players who are concerned about their gambling habits are encouraged to visit the nulstar Responsible Gaming page for further guidance, tools, and links to support resources including the PAGCOR Responsible Gaming Hotline.

10 Intellectual Property

All content on the nulstar Platform, including but not limited to the nulstar brand name, logo, website design, game interfaces, text, graphics, software, and audiovisual materials, is the property of nulstar or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial gaming purposes only.

You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any content on the nulstar Platform without prior written authorization from nulstar. Any unauthorized use of nulstar intellectual property may result in legal action.

11 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, nulstar shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the nulstar Platform, including but not limited to loss of winnings, loss of data, or loss of business opportunity.

nulstar's total aggregate liability to any Player in connection with these Terms shall not exceed the total amount deposited by that Player into their nulstar Account in the thirty (30) days immediately preceding the event giving rise to the claim.

nulstar does not guarantee uninterrupted or error-free operation of the Platform. Scheduled maintenance, technical outages, or circumstances beyond nulstar's reasonable control may result in temporary unavailability of the Platform or specific games. nulstar will endeavor to provide advance notice of scheduled maintenance where practicable.

12 Privacy and Data Protection

nulstar collects, processes, and stores personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the nulstar Privacy Policy. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

nulstar will not sell, rent, or disclose your personal data to third parties except where required by law, by PAGCOR, by the Anti-Money Laundering Council (AMLC), or by other competent Philippine regulatory authorities; or where necessary to provide services you have requested (such as payment processing through GCash, PayMaya, or banking partners).

13 Amendments to These Terms

nulstar reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, nulstar will provide at least seven (7) days' advance notice by posting a notice on the Platform or sending an email to your registered address. Your continued use of the nulstar Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically to stay informed of any updates. The most current version of the Terms is always available on this page. The effective date at the top of this document indicates when the current version was last updated.

14 Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or relating to these Terms, your Account, or your use of the nulstar Platform shall first be submitted to nulstar's internal dispute resolution process by contacting customer support.

If a dispute cannot be resolved through the internal process within thirty (30) days, either party may escalate the matter to PAGCOR's player dispute resolution channels. For disputes that remain unresolved, the parties agree that the appropriate courts of the Philippines shall have exclusive jurisdiction.

15 Contact Information

If you have questions, concerns, or complaints regarding these Terms & Conditions, please contact the nulstar support team. Support is available 24 hours a day, 7 days a week.

For responsible gaming support, including self-exclusion requests and limit adjustments, please visit the Responsible Gaming page or contact support directly. The PAGCOR Responsible Gaming Hotline is also available for players who require confidential assistance outside of nulstar's support channels.